CarePlus Multispeciality Hospital
A patient-first hospital website redesign focused on faster appointment booking, clearer department navigation, and building trust before the first visit.
The Challenge
CarePlus served over 40 specialists across a dozen departments, but patients struggled to find the right doctor, appointment booking required a phone call, and the site wasn’t accessible on the slower connections many patients use.
Our Approach
We rebuilt the experience around the patient journey — find a department, find a doctor, book a visit — in as few taps as possible, with a lightweight, accessibility-tested front end that performs well even on slower connections.
Doctor & Department Finder
A searchable, filterable directory lets patients browse by specialty, symptom, or doctor name, with clear profiles covering qualifications, languages spoken, and available time slots.
Online Appointment Booking
A custom booking flow replaced the phone-only process, syncing with the hospital’s internal scheduling system so slots stay accurate in real time.
Emergency & Trust Signals
A persistent emergency contact bar, accreditation badges, and patient testimonials were placed early on the page to build confidence fast — critical in healthcare decision-making.
The Results
Online appointment bookings grew 2.6x within the first quarter, and the front-desk team reported a noticeable drop in booking-related phone call volume.
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